Agent Prompts

Tune what Riley says on every call — and test her live

Live values from Settings:
Mike Gutter Cleaning
16 zip codes
1-story $189
2-story $289
Identity & Role

Who the agent is and what company they represent.

Goals

What Riley is trying to accomplish on every call, in order.

Personality & Style

Voice, tone, and conversational rules.

Opening Line

The exact greeting Riley uses to start every call.

Information to Collect

Required details for every booking or lead.

Service Area

Zip codes covered and how to handle out-of-area callers.

Pricing Guidance

How Riley quotes ranges without committing to exact prices.

Booking Flow

How Riley offers windows and confirms appointments.

Escalation / Can't Help

When to hand off to a human team member.

Handling Tricky Situations

How Riley responds when callers are rushed, upset, or suspicious.

Rules & Closing Line

Hard rules and the required sign-off.

Test Call with Riley

Chat live with the agent using your current prompts

Start a conversation to test how Riley responds.

Try: "Hi, I need my gutters cleaned"